Last updated: January 18, 2025

At Ross Kingdom LTD (“Company”, “We”, “Us”, or “Our”), we place customer satisfaction first. This Refunds and Returns Policy explains how we process refunds, returns, and exchanges for all our products and services, including physical, digital, and subscription-based offerings.

When you purchase or use our products or services, you (“Customer”, “You”, or “Your”) agree to follow this Refunds and Returns Policy.

Scope of Policy

This policy covers all purchases you make directly through Ross Kingdom LTD, including:

• Physical products (e.g., hardware or merchandise).
• Digital products (e.g., software downloads, SaaS subscriptions).
• Services (e.g., AI solutions, cybersecurity services, or consultations).

Eligibility for Refunds

Physical Products

We offer refunds for physical products if you meet the following conditions:

• Return the item in its original condition, unused, and with all original packaging, accessories, and documentation.
• Submit your refund request within 14 days of the delivery date.
• Ensure the item was not marked as a “final sale” or “non-refundable” when you purchased it.

We reserve the right to deny a refund if we detect any signs of damage, use, or tampering.

Digital Products and Services

We evaluate refunds for digital products, subscriptions, or services on a case-by-case basis. Eligibility may include:

• If you encounter technical issues that prevent access or proper functionality and we cannot resolve them within a reasonable time.
• If you cancel your subscription within the trial period (if applicable).
• If we do not deliver services as described or as agreed upon in a formal agreement.

Once you download or activate digital products, they generally become non-refundable unless applicable laws require otherwise.

Process for Returns and Refunds

How to Request a Refund

To request a refund, please contact us at:

• Email: [email protected]
• Website: Contact Us

Include the following information in your request:

• Proof of purchase (e.g., order confirmation or receipt).
• Your reason for the refund or return request.
• For defective items, describe the defect and, if possible, provide photographic or video evidence.

Return Shipping

For physical products, you cover the return shipping costs unless we shipped a defective item or made an error (for example, if we shipped the wrong item). We recommend that you use a tracked shipping method to ensure the product returns safely.

Processing Time

We process refunds within 7-14 business days after we receive the returned item or verify your refund request for digital products or services. We issue refunds to the original payment method used for the purchase.

Exchanges

We allow exchanges for physical products under the following circumstances:

• If the product arrives defective or damaged.
• If we delivered an incorrect item.

Please submit your exchange request within 14 days of delivery. Note that replacement item availability may vary.

Non-Refundable Items

You cannot receive refunds or returns for the following items and services:

• Custom or personalized products.
• Perishable goods or items marked as “final sale.”
• Digital products once downloaded or accessed, except in cases of technical defects.
• Services that we already rendered or partially completed.

Subscriptions and Cancellations

For subscription-based services (e.g., SaaS or ongoing cybersecurity services):

• You can cancel your subscription at any time through your Account settings or by contacting us directly.
• Cancel your subscription before the next billing cycle to avoid additional charges. However, we do not refund partial periods that we already billed.
• If we offer a trial, cancel it before the trial period ends to avoid charges.

Legal Rights

This Refunds and Returns Policy does not limit any legal rights you have under applicable consumer protection laws, including the Israeli Consumer Protection Law and the laws of other applicable jurisdictions.

Changes to This Policy

We may update this Refunds and Returns Policy from time to time. We will post any changes on this page with an updated “Last updated” date. When you continue to use our products or services after we post changes, you accept the revised policy.

Contact Us

If you have any questions or concerns about this Refunds and Returns Policy, please contact us:

• Email: [email protected]
• Website: Contact Us